no name Posted May 8, 2022 Report Share Posted May 8, 2022 Is there a list that tells you which older model exchanges to which newer model? I have a SS and a GR , what am I eligible to exchange these for? Link to comment Share on other sites More sharing options...
PENN Fishing Posted May 10, 2022 Report Share Posted May 10, 2022 Hello No Name, The SS and GR series reels are eligible for exchange. I will send you a message on our exchange process. Jim Link to comment Share on other sites More sharing options...
no name Posted June 7, 2022 Author Report Share Posted June 7, 2022 Hi Jim, I got your message and understand you're busy. I sent my reel in 2 and 1/2 weeks ago and have not heard from anyone. Is this due to high volume? I sent in a GR for the replacement program. Thanks for your time. Link to comment Share on other sites More sharing options...
no name Posted July 29, 2022 Author Report Share Posted July 29, 2022 This is a follow up. Penn never received my reel. Got lost in mail somehow. I gave them tracking info. They still honored the exchange. Couldn't ask for a better company to do business with. Thank You Penn !!! This is one reason I buy Penn reels. sytheteacher, rkw, OU812 and 3 others 6 Link to comment Share on other sites More sharing options...
yarddog59 Posted August 13, 2022 Report Share Posted August 13, 2022 I sent a Penn 450SS in to the exchange program several weeks ago, but haven't heard back yet??? Link to comment Share on other sites More sharing options...
no name Posted August 13, 2022 Author Report Share Posted August 13, 2022 yarddog59, that's what happened to me. I know they are backed up, but it was over a month for me. Jim from Penn monitors this site he will probably reach out to you on Monday. I wouldn't sweat it they stand by their word. yarddog59 1 Link to comment Share on other sites More sharing options...
yarddog59 Posted August 13, 2022 Report Share Posted August 13, 2022 Yes Thank you after all it is August! Link to comment Share on other sites More sharing options...
PENN Fishing Posted August 16, 2022 Report Share Posted August 16, 2022 Hi Yarddog59, I will send do a search in our system and give you an update on the status of your exchange order. Thanks for being patient. Jim no name 1 Link to comment Share on other sites More sharing options...
srm413 Posted February 13 Report Share Posted February 13 Jim: is the exchange program still in place? and do i send the reel back to the west hunting park avenue address? Link to comment Share on other sites More sharing options...
gray gables Posted February 13 Report Share Posted February 13 How does this exchange program actually work? Can you send in any old reel to exchange it for a new one? Link to comment Share on other sites More sharing options...
srm413 Posted February 13 Report Share Posted February 13 i will let Penn respond to this officially, but the program was, if the reel is no longer serviced by penn, then they would give you a 45% discount on a new reel. the list of non-serviceable reels was on the penn website, but i don't see it anymore. Link to comment Share on other sites More sharing options...
PENN Fishing Posted February 14 Report Share Posted February 14 The exchange program is still in place. Please see below. Jim Reels No Longer Serviced We regret to inform you that we are no longer able to service the following PENN reels and downriggers. We appreciate your patronage and apologize for any inconvenience this may cause you. Spinning reels: Prion AF/Affinity Captiva/CV2 Spinfisher Greenie & Z-Series GR-Series PG Series Silver Series Silverado SS Series Conventional reels: GLS Lever Drag Baitcast/Levelmatic (910/920/930/940) GTO Level Wind Mag Power 970/80/90 800 Series of line counter reels Mariner Series 118 16/0 Senator reel Other: Electric/Manual Downriggers Fly reels While we no longer service these reels, they are still eligible for our exchange program, which offers customers an upgrade to a new series of reel (refurbished or new) at a discounted price with a full one-year warranty. If your PENN reel is not on this list, please contact us for information about servicing/exchanging your reel. rwilliamsjr26 and no name 2 Link to comment Share on other sites More sharing options...
steveo905 Posted February 14 Report Share Posted February 14 Jim, I sent two reels back to Penn for the exchange program. They were delivered there by USPS on 1-23-23. Not in a hurry, just looking to see how long the process takes. Thanks Steve Link to comment Share on other sites More sharing options...
PENN Fishing Posted February 15 Report Share Posted February 15 Hi Steve, I will take a look in to your order and give you an update. Jim steveo905 1 Link to comment Share on other sites More sharing options...
LI_Angler Posted February 15 Report Share Posted February 15 On 2/14/2023 at 7:47 AM, PENN Fishing said: The exchange program is still in place. Please see below. Jim Reels No Longer Serviced We regret to inform you that we are no longer able to service the following PENN reels and downriggers. We appreciate your patronage and apologize for any inconvenience this may cause you. Spinning reels: Prion AF/Affinity Captiva/CV2 Spinfisher Greenie & Z-Series GR-Series PG Series Silver Series Silverado SS Series Conventional reels: GLS Lever Drag Baitcast/Levelmatic (910/920/930/940) GTO Level Wind Mag Power 970/80/90 800 Series of line counter reels Mariner Series 118 16/0 Senator reel Other: Electric/Manual Downriggers Fly reels While we no longer service these reels, they are still eligible for our exchange program, which offers customers an upgrade to a new series of reel (refurbished or new) at a discounted price with a full one-year warranty. If your PENN reel is not on this list, please contact us for information about servicing/exchanging your reel. Jim, I was reading this thread and I have a Penn 8500SS that I'd be interested in exchanging if I can get more detail on the program. Can you provide? Thanks, Ken "The fishing was good; it was the catching that was bad." -- A.K. Best -- (*member formerly known as 'klisagar') Link to comment Share on other sites More sharing options...
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