no name

exchange program

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Is there a list that tells you which older model exchanges to which newer model? I have a SS and a GR , what am I eligible to exchange these for?

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Hello No Name,

 

The SS and GR series reels are eligible for exchange.  I will send you a message on our exchange process.

 

Jim

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Hi Jim, I got your message and understand you're busy. I sent my reel in 2 and 1/2 weeks ago and have not heard from anyone. Is this due to high volume? I sent in a GR for the replacement program.

Thanks for your time.

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This is a follow up. Penn never received my reel. Got lost in mail somehow. I gave them tracking info. They still honored the exchange. Couldn't ask for a better company to do business with. Thank You Penn !!! This is one reason I buy Penn reels.

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yarddog59, that's what happened to me. I know they are backed up, but it was over a month for me. Jim from Penn monitors this site he will probably reach out to you on Monday. I wouldn't sweat it they stand by their word.

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Hi Yarddog59,

 

I will send do a search in our system and give you an update on the status of your exchange order.  Thanks for being patient.

 

Jim

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