kenny1972

brand new Torque II 7500

13 posts in this topic

Posted (edited) · Report post

Hoping to hear back fro Tony on this. I bought a new in the box torque 7500 bailess on line and it has a problem at 6 days old. I can feel an additional amount ( sticking ) when retrieving . I have handle on right side of reel. The resistance is making the handle literally stop- this occurs from the 1 Oclock to 4 Oclock positions. I am sending my reel in ASAP along with proof I bought it new on Feb29th, 2020. 1. I hope this can be properly fixed & 2. It's costing me about $30-35 $$ to ship a reel that is brand new in for warranty repairs. This reel is the flagship reel for Penn and before it has been on a rod it's got issues? I feel I should not be paying a penny for anything this reel needs. Had I bought in person I would have refused this reel as the problem is glaringly obvious. TONY- HELP me here. I own 17 Penn reels and I am a loyal Penn guy. Cust service told me to ship it in and inc proof of purchase but made no promises concerning my shipping expense. Thanks and I will post when this soap opera is concluded . Captain Ken Lucano - USCG 297346 PS: as a charter skipper that's about to get busy ( Long Island-based ) I hope this is resolved swiftly ) as I intended on using it to earn money soon.

Edited by PENN Fishing

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Posted (edited) · Report post

Ken,

 

If the reel was purchased from a legitimate online retailer and our Technicians determine the reel was not opened up it will be worked on under warranty.  We do not credit back shipping expenses but if you would like we can email you a prepaid UPS label to print out at home and take to a UPS store.  Send me a PM with your Name, Address, email address and I will have one emailed.  Sorry for the troubles.

 

tony

Edited by PENN Fishing

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Posted (edited) · Report post

Tony, I appreciate this very much- thank you. I guess I don't have the luxury of sending PM's yet, there is no option for me to do so. Here is my email, please send me a quick note so I have yours and can provide my information for the UPS label. Thanks again. Ken

 

Edited by PENN Fishing

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update: I was treated like royalty by the Penn Rep. and Penn tackle. I am a loyal Penn guy and always have been. Customer service was outstanding ( thank you Tony ) & the reel is a beast. FYI, I fish hard and the Torque II 7500 is in Montauk and big surf most every trip. Guess what VS guys, my Penn is sealed and it will be serviced annually at my local shop, stay tuned sometime in DEC 2020 I will post the findings that will be from my shop on how watertight the reel is. I LOVE this reel!!!

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Glad to read this.

 

Fishermen are as fashion-conscious as teen girls. Most of what I read about the Torque spinners is that the poster thinks it's an ugly reel. Comments on the reel's performance in the surf are hard to come by, so I'm looking forward to your future posts.

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IMHO the torques are junk. I had a torque 1 and the main gear stripped out twice! I unloaded it to a fiend of mine who was looking for a good deal on a sealed real

and he stripped it out again! I’m not

talking 5 oz jigs in the canal, just normal plugging. Always had good luck and seen good things from their other reels, but I will never buy another torque.

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5 hours ago, JohnRambo said:

IMHO the torques are junk. I had a torque 1 and the main gear stripped out twice! I unloaded it to a fiend of mine who was looking for a good deal on a sealed real

and he stripped it out again! I’m not

talking 5 oz jigs in the canal, just normal plugging. Always had good luck and seen good things from their other reels, but I will never buy another torque.

Stripped gears with a fish on or just jigging? :howdy:

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17 hours ago, BrianBM said:

A fiend of yours?  That was a fiendish thing to do.

 Oh please. He got it for peanuts with a stamp of approval from the factory. They are smooth reels but that soft gear is a time bomb. 

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On ‎7‎/‎3‎/‎2020 at 4:25 PM, kenny1972 said:

update: I was treated like royalty by the Penn Rep. and Penn tackle. I am a loyal Penn guy and always have been. Customer service was outstanding ( thank you Tony ) & the reel is a beast. FYI, I fish hard and the Torque II 7500 is in Montauk and big surf most every trip. Guess what VS guys, my Penn is sealed and it will be serviced annually at my local shop, stay tuned sometime in DEC 2020 I will post the findings that will be from my shop on how watertight the reel is. I LOVE this reel!!!

Thanks for the kind words Kenny and sorry for the delay you literally got us the reel 1 business day before we were forced to shut down for 10 weeks!

 

tony

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7/28/20 update: I've been fishing Montauk and other ocean beaches with my Penn Torque II and it is performing perfectly.

On a typical day it's getting dunked and slammed with waves loading it with tons of sand, after giving it a shot/ dunk of deeper clean ocean goodness it is good to go. I am a RIGHT HAND RETREIVE GUY & this is by far the easiest bailess for me to use, getting line slapped onto spool is fool proof easy. I will post a detailed report on it's ability to keep water out of internals when the reel is serviced in Dec of 2020. Stay tunes boys n girls.

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