Pma531

St. Croix Warranty

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3 hours ago, Wire For Fire said:

Yup had to deal with few times over last 20 plus years , always a pleasure and painless , even when I ate chit on the rocks and snapped my avid surf in two they sold me a new one at a huge discount ( accident guarantee) 

Holy $h%!, someone breaking a rod and admitting it was user error and not bashing the company and they still hooked you up. Good man

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44 mins ago, Ravens52988 said:

Holy $h%!, someone breaking a rod and admitting it was user error and not bashing the company and they still hooked you up. Good man

Well like I said I dumped on the rocks four inch or so broke off tip but the red blank was noticeably badly scraped and gouged . Called and embarrassingly told dude my story and we had a good laugh and then if I remember correct it was like 100$ for the new rod and it showed in few days time which was huge cause we were in middle of prime time here 

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St. Croix is a great company, been using them since I bought a Doerr Surf rod 20 plus years ago, at a tackle shop that has since gone out of business....

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Has anyone noticed a difference in quality depending on which country their St Croix is made? I have a China Triumph and 3 Mexican Mojos and have had no issues with any.  The triumph had a guide crunched in a car door and I got a replacement top section for around $35 

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6 mins ago, the3fishheads said:

Me too. I'm hooked.

I don't wanna get too far off topic but they really are a dream to cast.  If I win the lottery one day I'm gonna buy a SS1265 and a VSX200 and never touch another rod for the rest of my life.

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7 hours ago, Reed422 said:

I wish I never tried a Century :(

Just bought the 12’ Legend surf 1-6 for my next trip to Mexico. I am glad I tried the century

few years ago and got rid of it the following year. ..

it’s like buying a boat. You are happy when you buy it and happier when you sell it.

Edited by levari

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24 mins ago, CoffeeHangover said:

I don't wanna get too far off topic but they really are a dream to cast.  If I win the lottery one day I'm gonna buy a SS1265 and a VSX200 and never touch another rod for the rest of my life.

If I win the lottery that’s exactly what  I want to buy my wife for her birthday.. screw their ****ed up warranty. She never goes fishing anyway ..

Edited by levari

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I like their products but...I tried to use the warranty once and they turned me away. A 7' one piece spinning rod had a guide insert pop out after 3 years. I called them up and asked them to send me a guide, I told them I'd wrap it myself. They told me no, I had to send it in or back to the seller (TD). Really? Would have cost about 50% of the price of a new rod, I just bought the guide. Not a big deal but I was surprised at their reluctance to help me out.

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10 mins ago, Recoil Rob said:

I like their products but...I tried to use the warranty once and they turned me away. A 7' one piece spinning rod had a guide insert pop out after 3 years. I called them up and asked them to send me a guide, I told them I'd wrap it myself. They told me no, I had to send it in or back to the seller (TD). Really? Would have cost about 50% of the price of a new rod, I just bought the guide. Not a big deal but I was surprised at their reluctance to help me out.

Send it back under warranty fir an insert popping out? Never would of thought to do that. I just get it replaced at a local shop.

Edited by Pma531

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12 mins ago, Recoil Rob said:

I like their products but...I tried to use the warranty once and they turned me away. A 7' one piece spinning rod had a guide insert pop out after 3 years. I called them up and asked them to send me a guide, I told them I'd wrap it myself. They told me no, I had to send it in or back to the seller (TD). Really? Would have cost about 50% of the price of a new rod, I just bought the guide. Not a big deal but I was surprised at their reluctance to help me out.

The issue is not the wrapping but the unwrapping of the old guide. If you are inexperience you can damage the blank and that’s what they want to avoid. Replacing a guide costs about $15 at a local shop so why you are  even considering using their warranty. 

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5 mins ago, Pma531 said:

Send it back under warranty fir an insert popping out? Never would of thought to do that. I just get it replaced at a local shop.

Perhaps you didn't understand, I would have thought good customer service would have been to just send me the guide, I asked them to send me a guide, they wanted me to send it back.

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1 min ago, levari said:

The issue is not the wrapping but the unwrapping of the old guide. If you are inexperience you can damage the blank and that’s what they want to avoid. Replacing a guide costs about $15 at a local shop so why you are  even considering using their warranty. 

And what if the "local shop" damages the blank?

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1 hour ago, CoffeeHangover said:

I don't wanna get too far off topic but they really are a dream to cast.  If I win the lottery one day I'm gonna buy a SS1265 and a VSX200 and never touch another rod for the rest of my 

Been throwing chunks for ST's and warrior browns with the1265 bout 5 yrs now.. I'm way over the rating just tossing a chunk and 4-5 oz.

Forget the stripers. Cowz dont have the energy or muscle. Best part.. I

I switch the rod early for scoolies chuck the big bass that follow the pods.

Just to sweet to toss and land everything. Including artificals

 

FedEx mishandled to rod on delivery. Cap came off was taped back on. Bill of sale gone. Got the jewelers loop out and gave the once over. Good to go. And it's still the only...well ....almost only rod I fish from the surf.

My 10 and 9' ancient triumphs are still in use. 

20161012_210039.jpg

 

Edited by the3fishheads

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