Pma531

St. Croix Warranty

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I had to use the St. Croix warranty for one of my rods. I’m pretty impressed with St. Croix. Back in 2016 I bought a 9’ St. Croix Mojo Surf 3/4-4oz with a 5 year warranty. I have a bunch of St. Croix rods and I’ve never had an issue with any of them.

 

With this rod, I’ve had a bunch of issues with the guides and at the end of last season, it started spinning at the reel seat. I took it to a local tackle shop to fix the reel seat and to fix yet another guide which had an Insert pop out. I was told the reel seat was a warranty issue. I contacted St. Croix, sent them the entire rod, and was told with one phone call (they called me) that they are giving me a brand new rod.

 

A brand new rod for a rod that has been fished for almost three years.... that’s freakin awesome!!!!! Just sharing my experience.

Edited by Pma531

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Pretty sure they build their warranty into the cost of the rod. Hope so for them.

On that note...never broke a st croix.

Also never owned a mexican mojo.

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27 mins ago, Pma531 said:

I had to use the St. Croix warranty for one of my rods. I’m pretty impressed with St. Croix. Back in 2016 I bought a 9’ St. Croix Mojo Surf 3/4-4oz with a 5 year warranty. I have a bunch of St. Croix rods and I’ve never had an issue with any of them.

 

With this rod, I’ve had a bunch of issues with the guides and at the end of last season, it started spinning at the reel seat. I took it to a local tackle shop to fix the reel seat and to fix yet another guide which had an Insert pop out. I was told the reel seat was a warranty issue. I contacted St. Croix, sent them the entire rod, and was told with one phone call (they called me) that they are giving me a brand new rod.

 

A brand new rod for a rod that has been fished for almost three years.... that’s freakin awesome!!!!! Just sharing my experience.

If only all rod companies were as great as them. Got a top section for a mojo the other day $35 bucks. Can't beat that! I Imagine that just covers the dang shipping costs.

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Good company. I have to deal with them soon as well. Noticed that my legend has a flaw in the finish that looks like it can only get worse. They have a cool upgrade program too

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18 mins ago, the3fishheads said:

Pretty sure they build their warranty into the cost of the rod. Hope so for them.

On that note...never broke a st croix.

Also never owned a mexican mojo.

I’m sure the cost is built in. Like everything else. Lol “Mexican Mono”.

 

13 mins ago, CoffeeHangover said:

That's good, St. Croix always seems to stand by their product user error or not.  In the meantime I'm gonna get my popcorn ready for when Levari shows up.

Oh ****, did I open a can of worms?

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I would of upgraded.  But in the last month or so, I bought a new hobie and a Lowrance Ti2. Just didn’t feel like doing it right now. Lol

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Yup had to deal with few times over last 20 plus years , always a pleasure and painless , even when I ate chit on the rocks and snapped my avid surf in two they sold me a new one at a huge discount ( accident guarantee) 

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I as well have dealt with St Croix and  G Loomis. Both are stand-up companies. Never had issues with them regarding taking  care of broken rods.

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Posted (edited) · Report post

4 hours ago, InvokeFifth said:

Of course the cost of the warranty is built in to the price of the rod.  

Perhaps St. Croix should use that money to build a better rod. 

Better rod? What makes them such a crappy rod to you? Owned st. Croix for 20+ years and never broken a single rod(knock on wood) and ill use weights way beyond their limit and cast sometimes how they shouldnt be.  You own century's and van staal's.Getting higher end stuff doesnt make you a better fisherman, it just makes you a better consumer.

Edited by Ravens52988

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10 mins ago, Ravens52988 said:

Better rod? What makes them such a crappy rod to you? Owned st. Croix for 20+ years and never broken a single rod(knock on wood) and ill use weights way beyond their limit and cast sometimes how they shouldnt be.  You own century's and van staal's. Getting higher end stuff doesnt make you a better fisherman, it just makes you a better consumer.

Old st croix's used to be the best but the new stuff they have been putting out does not have the same quality. I bought a St croix Triumph surf 15 years ago. Never once did it fail on me. I saw a new one at a tackle shop and its different..Didn't feel as good as the old model.    

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9 mins ago, CrashHard23 said:
9 mins ago, CrashHard23 said:

Old st croix's used to be the best but the new stuff they have been putting out does not have the same quality. I bought a St croix Triumph surf 15 years ago. Never once did it fail on me. I saw a new one at a tackle shop and its different..Didn't feel as good as the old model.    

 

They're using different material, but i feel ya on that tho, im an ugly stick guy too, have a dozen or so ugly sticks older than me that are still in amazing condition but when i looked and felt some of the new ones, they didnt feel as sturdy.

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