fishhappy

tsunami customer service

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Yup they have, bar none, amazing and unparalleled customer service. One of my airwave elites broke and called Bimini bay up and I think I was talking to sandy. She told me to head to a certain tackle shop which is 5 mins away from where I fish primarily, and to pick a new rod up. I arrived and when I walked in one of the gentleman was on the phone with her. I got off the phone just before I pulled up to the store. I'd give them 6 out of 5 stars.

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I had a tsunami rod break on the cast last year... It was stupid and mind blowing, but I couldn't find any contact info, I know it had a warranty for 5 years but I didn't have the receipt, not trying to hijack but wonder if they'd replace something like that

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Thanks guys, its a friendly company to work with.

May I asked who helped you with your concerns? I too need to contact them but unfortunately nobody is returning my e-mails and I even message them in their FB page.

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Okay, so as far as customer service tsunami is okay. Just sent in my evict 3000 for repair and i had to pay shipping cost. Not a big deal it’s fine. However i sent my reel in under warranty, i received my reel back a week and half later and my problem i believe was fixed. However a new problem came to light. My bail now clicks twice when opened and it did not do that when it was originally sent in. I will be contacting tsunami to see what they say about this.  Little problems like this are those you expect to avoid when purchasing a $160 reel. 

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