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Couple Thought They Won $75 Million/ Small Problem Arises

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Goes to show how the little things in life can **** you up. Always a good idea to balance your account.

 

Gutted! Couple thought they had won the £35million Lottery jackpot after picking all six winning numbers - only to discover their online purchase had NOT gone through 
Edwina and David Nylan purchased their ticket using their online Lotto app
Couple thought they had scooped the jacket when all six numbers came in 
They called up to claim prize but were told there was no record of purchase
Edwina, 55, of Leicester, is now battling with Camelot to retrieve the cash 
 
 
 
 
 
A couple have missed out on a £35 million lottery win after discovering their online purchase wasn't registered. 
Edwina and David Nylan, 60, thought they would be seeing in the New Year as millionaires when they chose all six winning numbers using the Lotto mobile app. 
But when they called to claim their jackpot prize Camelot told them they had no record of the transaction. 
 
 
Edwina, 55, said: 'I am gutted, but what can we do? We have played for years, and had our online account for some time, so it is not as if we didn't know what we were doing.
'I have just had to carry on with things and not get too down.
'Shocked isn't the word, but as a family we stick together and just have to be grateful for what we've got.'
 
 
When Edwina, a grandmother-of-seven, first tried to purchase her £2 ticket online for the Lotto draw on Wednesday, December 23, her account showed she had insufficient funds. 
However, she topped-up her account and bought a ticket with the numbers 01 - 02 - 04 - 19 - 28 - 41.The grandmother says the app then confirmed her purchase had gone through despite Camelot saying there was no record of the payment. 
Edwina said: 'David has an app on his phone which he uses to generate random numbers.
 
 
'We scribbled them down, and they are stored on his phone.
'When the numbers came up, it looked like we had got all six and had won the jackpot but when I checked, there was nothing from Camelot.
'I rang customer services at Camelot and the person I spoke to said they could see from their records that we had intended to buy those numbers but they said the purchase did not go through because we only had 60p in our account.
 
 
 
 
'We had tried to top up the account, and hadn't realised that hadn't registered either.
'You get an email to confirm your purchase, but I didn't remember to check because it was just before Christmas and I was so busy.'
The couple, from Fleetwood, Lancashire, are now battling with Camelot to try to retrieve their prize.
 
 
 
 
 
A spokeswoman for Camelot said following a call on December 24, a member of their customer service team had spoken to Edwina twice.
She said: 'The player did attempt to purchase an online Lotto ticket multiple times on December 23 from 7pm onwards (the cut-off to buy tickets is 7.30pm), however there were insufficient funds in the player's account - so the attempted purchases were not successful.
'The player would have received an error message on every occasion confirming this.
'We do not have any record of the player attempting to add funds to their account, nor would anyone from our customer services team have any visibility of the numbers that the player attempted to purchase because that level of detail wouldn't be shown on the screen in front of them.'
She went on to say that only tickets that have been successfully purchased can be entered into the draw. 
 

 

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