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purglas warranty

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has anyone tried to get a purglas blank replaced under warranty? so far after 5 calls and three emails to TFD, their US distributor, I have not heard ANYTHING back. has anyone else dealt with them? thanks for your feedback,

paul

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i had a rod built by dogshark, so he was the one who ordered the blank. he doesnt seem to be in business anymore, therefore i am trying to get in touch with TFD direct. i guess the only other option at this point is to contact the guys in south africa.

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Hi all,I have e-mail Purglas,Durban,South-Africa on your behalf.If I dont get any responses latest Monday 20 February I will phone them and speak to the MD personally.I will post here for any answers I get.I have spoken to the owner/MD previously and he seems like a very descent guy, so i'm sure that a plan will be made or sent in the right direction.I have attached all the posts for him as well.

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Well,I can see the frustration you guys have trying to get any answers from Purglas.I have sent 3 e-mail and no response whatsoever,such a shame.I will call them tomorrow by telephone and we will get the ball rolling.Will keep everyone posted.

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I tried to contact them two years ago. My rod busted in the same area at the spigot.

 

After endless e-mails and phone calls i finally got a reply and was told to return the whole rod including the broken bits for inspection at own my expense both directions, IF they felt there was a fault it would be replaced.

 

Then the crunch came, they said the warranty was only for the original buyer and a recipe was needed to verify it.

Got mine off E-Bay, so gave up after that.

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