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Dick O'Donovan

Nice job Shimano !!!

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Every once in a while, things work out well, while fluking the other day landing yet another 3lb "short" I noticed the cast control cap on my Calcutta 200B was missing. Today I called Shimano, I talked with a tech to make sure what parts I lost besides the cap, the parts numbers had changed the tech had to spend a little time finding the right numbers, he was very thorough and pleasant I wound up needing 3 parts. I was in there system from previous transactions having sent reels back and bought parts in the past, I guess because I had been doing business with Shimano for almost 10 years the tech is sending my parts gratis

 

I just wanted to say I was treated well and courteously by Shimano.

Dick O'D

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