SteveC Posted July 15, 2004 Report Share Posted July 15, 2004 I recently purchased a new outfit (rod and reel) from a local fly shop. In the past three years, I have purchased, a rod 2 reels, 2 extra spools, and a few lines in addition to the new outfit. Countless tying supplies. I never expect people to give me things. I always pay my own way. Here's the thing, after all the $$ I spend in this place, I was charged for backing and rigging of backing. I have to admitt I am a little disappointed. I will always shop in this store, people are great..helpful and knowledgable. I just can't help but feel slighted. Its not the $$$ but more the principle. Am I wrong? >>>-------------> Link to comment Share on other sites More sharing options...
Fergal Posted July 15, 2004 Report Share Posted July 15, 2004 nope Link to comment Share on other sites More sharing options...
mrsunrise Posted July 15, 2004 Report Share Posted July 15, 2004 They charged you for the rigging of the backing? That's absurd, I'd like to think as a regular patron they could throw ya a bone or two. I too like to pay my own way, and do, but once in awhile I get a little "bonus". This kind of appreciation makes me more than willing to go back and spend some more $. I hope this store learns to appreciate your loyalty. Link to comment Share on other sites More sharing options...
surfrat59 Posted July 15, 2004 Report Share Posted July 15, 2004 I guess paying for the backing is ok, but paying to rig it, I'd be pissed! Link to comment Share on other sites More sharing options...
Frodder Posted July 15, 2004 Report Share Posted July 15, 2004 IMHO, it is certainly to be expected to pay for backing, not the rigging? Well, not only is it plain rude, but very short-sighted on the store's behalf. The only thing keeping small shops in business is the service, and if that goes, well....... Link to comment Share on other sites More sharing options...
chicky Posted July 16, 2004 Report Share Posted July 16, 2004 steve was it your usual salesperson who helpe du or someone new? maybe the shop has new sales help and doesnt know you a a loyal patron. Far better it is to dare mighty things, to win glorious triumphs even though checkered by failure, than to rank with those poor spirits who neither enjoy nor suffer much because they live in the gray twilight that knows neither victory nor defeat. Link to comment Share on other sites More sharing options...
MGustav Posted July 16, 2004 Report Share Posted July 16, 2004 I have neither paid a shop to load backing on my fly reel nor line on my spinning reel, even shops I hadn't previously visited. Link to comment Share on other sites More sharing options...
ashbourn Posted July 16, 2004 Report Share Posted July 16, 2004 I work at a shop that does not even sell rods or reels and we still will rig backing free of charge. Link to comment Share on other sites More sharing options...
browndrake Posted July 16, 2004 Report Share Posted July 16, 2004 I too shop for all my fly stuff at a little shop in the area. Nice place with experienced people. And a lot of the time they give discounts here and there. Or throw in a spool of thread etc. I never heard of getting charged for rigging the backing. Thats like a slap in the face. Really how much effort is it. Next you'll get charged for air condition costs, after your warm blooded body drops the temp 1%. After spending the money fly stuff costs, thats ridiculous. I would bring it up politely at some point. Especially if ya wanna keep going there. But even the fact ya gotta say something is nuts. Ant Link to comment Share on other sites More sharing options...
SteveC Posted July 16, 2004 Author Report Share Posted July 16, 2004 At this point, I won't bring it up to them but I guess I just feel slighted in some way. The salesperson was not the one I normally deal with so that could of been an issue. But even so, Im walking out with a reel that cost 3 bills... give a customer a break! Like I said, I will continue to shop there because they are good people that always help out. And in some way, it could be my fault that I didn't open my mouth. But it should be a "given"..new reel...free backing! Or new rod, reel, throw in a fly line etc. Fly shops are few and far in between, to keep your customers spending, sometimes you have toss a teaser into the mix. >>>-------------> Link to comment Share on other sites More sharing options...
Spigola Posted July 16, 2004 Report Share Posted July 16, 2004 Steve, I agree that the fly rod shops should try to do something to deep the customer happy. There was a thread something like this a short time back and like others I feel, that even though they agree to sell the products at a set price, they can do little things to sort of ease the pain of parting with so much cash. I would definitely go back and explain what happened to the regular salesman you work with and if they are not agreeable to making some sort of ammends, PM me and I'll give you the names of a ccouple of shops that know how to treat customers. Spigola Link to comment Share on other sites More sharing options...
OneMoreCast Posted July 16, 2004 Report Share Posted July 16, 2004 At this point, I won't bring it up to them but I guess I just feel slighted in some way. The salesperson was not the one I normally deal with so that could of been an issue. But even so, Im walking out with a reel that cost 3 bills... give a customer a break! Like I said, I will continue to shop there because they are good people that always help out. And in some way, it could be my fault that I didn't open my mouth. And in some way, it could be my fault that I didn't open my mouth. But it should be a "given"..new reel...free backing! Or new rod, reel, throw in a fly line etc. Fly shops are few and far in between, to keep your customers spending, sometimes you have toss a teaser into the mix. Steve, If I were you, I would tactfully mention something to the manager... You are 100% correct. Look, to a flyshop..YOU not me are the goldmine. I have 20+ rods and reels...more line than I know what to do with...4 vises...you get the picture. You are still in the accumulation stage. You will spend big bucks at the store in the next few years. It is well within your rights as a consumer to say how you feel. You aren't trying to get anyone in trouble. You don't seem angry...just a little disappointed. Let me tell you, the manager will greatly appreciate you mentioning the incident. That way he can better train his sales associate in the arts of customer service and satisfaction..... No way was it your fault either. I know how it is. You love the sport and are eager to get in good with the shop. The last thing you want is to be labled a problem customer. This isn't the case...you drop that much coin on a reel and have a history with the place....you should never ever pay for backing.... Link to comment Share on other sites More sharing options...
Ibn Ozn Posted July 16, 2004 Report Share Posted July 16, 2004 I don't think I've ever paid for backing much less the rigging of it when I bought a reel or spool together with a flyline . On occasion I've asked if they could throw it in. It's always been "sure". Something tells me it was that you were dealing w/ a different salesperson. Bet if you ask the owner if it's store policy to charge for the rigging of backing he'll start throwing all sorts of free stuff at you to make up for it. Link to comment Share on other sites More sharing options...
saltyh2ofly Posted July 16, 2004 Report Share Posted July 16, 2004 Afer all you spent there it should have been a freebie. You do have options here, mention your dissatisfaction to the tackle shop and if you don't get a good response go somewhere else. My tackle shop may charge for the backing but throw in the line or vice versa. Rigging is always free even if you didn't buy the outfit there....it just knots! Sometimes the tackle shop will not know that an employee charged for this service and you just need to talk to them. What do you have to loose? Nothing.... Link to comment Share on other sites More sharing options...
PeterR Posted July 16, 2004 Report Share Posted July 16, 2004 I don't buy reels often, but when I do I expect backing and rigging for free (and have never been refused) Link to comment Share on other sites More sharing options...
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