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Found 1 result

  1. Props to Joe Moore/One More Cast Tackle, Tommy Farmer/Carolina Cast Pro, Akios & Penn Rods!!!! People usually post complaints about products and support, but I wanted to give respect to some distributors and manufacturers for absolutely outstanding customer service. Several months ago I was fishing on a pier in Seaside Park, NJ. During a cast, a cap on my Akios conventional reel fell off, bounced off the pier and into the bay. As I stood there looking into the murky water, a couple more pieces fell out of the reel and into the depths too. When I got home, I emailed Akios supplier Tommy Farmer of Carolina Cast Pro and the Akios Company in the UK. Tommy wrote me right back immediately, and the president of Akios called me back that night from the UK while in a conference call with Joe Moore of One Moore Cast Tackle in Avon, NC. Within 3 days I had all the missing parts from Joe Moore/One More Cast Tackle!!! Joe shipped me the parts immediately and before I could even send him a check (and I was only charged a very nominal cost!!!) The following week, I was fishing with my Penn Battalion heavy surf rod when one of the ceramic pieces inside an eyelet fell out. I emailed Penn, sent a photo of the defective rod and a letter of explanation as to what happened, paid the cost set forth in the warranty claim, and within 1 week had my new rod!!! (which has performed perfectly since!!) Thank you Joe Moore/One More Cast Tackle, Tommy Farmer/Carolina Cast Pro, Akios & Penn Rods!!!!