Wanted to report back my experience with Leatherman and their warranty.
I needed the pocket clip on my Skeletool replaced so I gave them a call for a replacement as I couldn't find the part on their site. I offered to purchase it and have it shipped but that wasn't an option. I was told it would need to be shipped in for warranty service. Not ideal but, it is what it is..
So i shipped it out and received a notification that it had been delivered via UPS tracking. I contacted leatherman a week later to confirm they got it as i hadn't heard anything and was informed that it was most likely in their receiving dept and hadn't been entered into their system yet. A few days later I got an email saying they got it and were reviewing it. A little over a week later it was back in my hands.
They did a great job and did more than just replace the clip. They also went thru and cleaned the entire tool, replaced the plier section, sharpened the blade, and replaced the entire arm with the clip on it..
Overall Im pleased with the experience. My only complaint was that it sat in the unknown for a week before I knew they had received it.