I fought tooth and nail to get them to come out to my house and fix my big screen TV that was 2 years old and covered under warranty . They didn't work on Saturdays so that was out. I had to have someone sit at my house for 8 hours and they never showed up when my sister in law waited. . I tried calling and calling and kept getting the same two ladies that told me this was the end of the line when i reach them . I was told to Email the corporate office. I sent a few Emails as did my wife and we got no where with them. I had already spent over 800 on extended warranties for TV washer dryer snow blower . I told them to give me back my extended warranty money and kiss my *ss ! I did mention to them right before i hung up that they would be out of business in a year or less. They were great back in the day but little by little they started not caring as much and well here we are . BYE-BYE SEARS!