Sorry to hear the rod is giving you trouble. If the rod was purchased within the last year and you have a receipt it is still under warranty. I suggest reaching out to our rod warranty department. Please see below from our website.
PENN warrants to the original purchaser that its rods are free from defects in materials or workmanship for a period of one year from the date of purchase. PENN is not responsible for normal wear and tear, nor failures caused by accidents, abuse, alteration, modification, misuse or improper care. This applies to either rods purchased separately or as a combo unit.
We do not offer repair or parts for rods. If your rod failed due to a manufacturing defect and is still under warranty, we will be happy to replace it with a new rod of the same or a comparable model. If your rod is within the original warranty period, we will need to inspect your rod to determine the nature of the defect. Please send the following items to email@example.com. These easy steps will help us take care of your warranty claim as efficiently as possible:
Photograph of rod clearly showing the model (found directly above the handle)
Photograph clearly showing the broken area(s) of the rod
Copy of the dated receipt or proof of purchase
A brief description of how your rod broke
Your address and a daytime contact number
Rods under warranty will be replaced for a processing fee of $19.95 US. We will contact you directly to take payment, which can be made by phone via credit card. In the event your rod is no longer manufactured or is currently unavailable, we will also give you a call to discuss your replacement options. Rods that do not qualify for warranty replacement may also be submitted for a discounted replacement. Please contact us directly for details at (800) 892 – 5444 (Monday-Friday, 8 AM- 6 PM EST).