PENN Fishing

If you are sure the dog and spring are installed properly and it is still not working your ratchet may need to be replaced. tony

Mo, We no longer provide tours to the General Public. We do make a few exceptions such as a family friend or someone in the industry such as a Journalist. tony

SwitcheS, Spare parts are available through us or one of our Vendors. http://www.pennfishing.com/PENN-parts.html tony

The Torque 7 handle knob will fit the 5, still rubber but larger. tony

CrappieAttitude - The Slammer III 3500 handle works on the SSVI2500. It is a little bit longer of a handle arm than the stock handle, but it is a direct fit with the machined aluminum knob. Part # is 15-SLAIII3500 and it costs $45.85. You can get it by calling our customer service line at 800-892-5444. The knobs themselves do not interchange though since the SSVI knob is riveted on, Slammer III is screwed on. Ben

Here is the fine print: http://s7d5.scene7.com/is/content/purefishing/2019 Promotions/PENNTP1-19.pdf tony

I will be the Guest Speaker at the HRFA fishing club in Ridgefield Park, NJ on Tuesday 2-12-19 talking service and maintaining your saltwater equipment. I hope to see some of you there! tony

Rhino, Looks like you were able to work out these answers on your own, if you still need help let us know. tony

For anyone who snagged a blue or camo drybag from us in years past know the quality of the bag. The duffel is the same manufacturer as the dry bags (Dry Case). tony

Definitely not normal, the guides look like they were bent during shipping. Have you returned it yet? tony

Snapper, All Slammer III 4500 reels should have an auto trip. Someone may have returned the reel to Amazon as "new" after removing the trip ramp and they would just put it back in stock to be resold, or it could have been missed at the factory however I find this difficult because the reels are tested prior to packing/shipping. tony

tony http://s7d5.scene7.com/is/content/purefishing/2019 Promotions/PENNTP1-19.pdf *Offer valid while supplies last. Pure Fishing reserves the right to change the terms of this rebate offer or suspend this rebate offer at any time. Products purchased as used, refurbished, open-box, demo, returned or from online auctions, even if product is new, are not eligible. Products for which an offer is claimed cannot be returned (limited warranty claims excluded). This offer cannot be combined with any other offer, unless specified in writing by Pure Fishing. This offer is available to all customers with mailing addresses in the United States (includes AK and HI; excludes territories) and Canada. Purchases made in or for delivery to other countries are not eligible. Pure Fishing is not responsible for lost, late, damaged, illegible, misdirected or postage-due submissions. Requests from P.O. boxes, groups, or organizations will not be honored or acknowledged. Your rights to this offer cannot be assigned or transferred and this offer is void where taxed, restricted or prohibited by law. Excessive submissions constitute fraud and may result in federal prosecution under the U.S. mail fraud statutes (Title 18, USC 1341 and 1342). All submitted materials become property of Pure Fishing and will not be returned. Requests from employees of Pure Fishing, its affiliated retailers, immediate family members and clubs, groups or organizations will not be honored, acknowledged or returned. © 2019 Pure Fishing, Inc.

Hello Hugo, When you place an order with us and the order was declined (could be for many reasons such as credit card number inputted incorrectly, zip code does not match what's of file with the credit card company, wrong security code, etc.) there will be a hold on the card for approx. 2-3 days. You will see the hold go away after 2-3 business days. We have Spanish speaking Reps if you wish to call in, they may be able to better assist you. Monday thru Friday 8:00 A.M. - 5:30 P.M. EST Phone: (800) 892-5444 tony

Snapper, Yes the bail got smashed pretty hard, Amazon return policy is very good, you should have no issues returning it. tony

Google "ssv tutorial john tuttle" It's not a video but still very detailed. 4500/5500 are similar. tony