PENN Fishing

Danpa, We are still able to service the reel but approx. 50% of the parts are no longer available, which is why it is on the list. If the reel is functional and maybe just needs new washers and bearings you can send it in, otherwise it will have to be replaced. tony

Mark, The 350 and that level line system was discontinued 30 years ago. My guess is slow sales was the cause for us to stop production. No plans to re-introduce that style level line system. tony

Hi Mark, The Torque SD only became popular when they went on clearance for 1/2 price, prior to that, at a retail price of $450 we could not move many. Anything is possible (look at the 704/706Z, 117L) but I highly doubt we will bring the Torque SD back. tony

Hey JM, All the current openings are located here - https://globalus60.dayforcehcm.com/CandidatePortal/en-US/purefishing?l=3 The Repair Tech role is tentative being filled, pending drug and background check. tony

Hi Accebere, The knob is held on by a screw that threads in to the handle shaft. The screw is part 46T on the schematic. And yes the bearing at the top of the shaft should be replaced. I will send you a message on how to order parts. Jim

Per Chris, No they are the same, before it was called SpiderWire UltraCast Invisibraid. Now it’s SpiderWire UltraCast and the color is called Invisibraid-Translucent. The product is the exactly the same.

SOL, Sent this link to the Spiderwire Brand Manager Chris and was told it was a re-package to Spiderwire Ultracast x 8 as pictured above. tony

Hi Drumfish420, Sorry to hear the reel is giving you trouble. This can be a difficult one to diagnose without seeing the reel. I suggest sending it in for warranty repair. I will send you a message on how to send in your reel. Jim

Hi Mark D, Please see the response below from the saltwater baits team. Jim "We are bringing back a focused assortment of the best-selling stick shadds in early 2022. These saltwater hard baits will be named Stick Shadd, but branded as Berkley in our Saltwater Red/White/Black box."

Hi Finneus, The spool from the SSV will not fit the SSVI. The SSVI4500 spool in stock. The part number is 47-SSVI4500 1489240. I will send you a message on how to order parts. Jim

Hi Thefishermanal, If you have been unable to reach the rod warranty department please give me a call at 215-228-6379. I am here until 4pm EST today. Jim

Hi Thefishermanal, Sorry to hear the rod is giving you trouble. If the rod was purchased within the last year and you have a receipt it is still under warranty. I suggest reaching out to our rod warranty department. Please see below from our website. Jim Rod Service PENN warrants to the original purchaser that its rods are free from defects in materials or workmanship for a period of one year from the date of purchase. PENN is not responsible for normal wear and tear, nor failures caused by accidents, abuse, alteration, modification, misuse or improper care. This applies to either rods purchased separately or as a combo unit. We do not offer repair or parts for rods. If your rod failed due to a manufacturing defect and is still under warranty, we will be happy to replace it with a new rod of the same or a comparable model. If your rod is within the original warranty period, we will need to inspect your rod to determine the nature of the defect. Please send the following items to penn@purefishing.com. These easy steps will help us take care of your warranty claim as efficiently as possible: Photograph of rod clearly showing the model (found directly above the handle) Photograph clearly showing the broken area(s) of the rod Copy of the dated receipt or proof of purchase A brief description of how your rod broke Your address and a daytime contact number Rods under warranty will be replaced for a processing fee of $19.95 US. We will contact you directly to take payment, which can be made by phone via credit card. In the event your rod is no longer manufactured or is currently unavailable, we will also give you a call to discuss your replacement options. Rods that do not qualify for warranty replacement may also be submitted for a discounted replacement. Please contact us directly for details at (800) 892 – 5444 (Monday-Friday, 8 AM- 6 PM EST).

Hi Spinr0ck, The stripper guide is a size 40 double foot. Jim

Hi Hunter123, If the reel was submerged overnight there may be salt inside the drag jamming it up. I suggest removing the spool and taking a look inside the drag. Jim

Hi Srm413, The Clash II does not have an IPX rating. Jim