I own a penn torque 5, serial number F110082. I have to tell you I am extremely dissapointed in the reel. I only fish occasionally (about 20-30 times/yr) and baby the reel. I have needed service on the reel several times already and need service yet again. Your customer service has been great, Larry has been very helpful but I continue to have problems with the reel. The main problem, now, is that, when reeling under tension, there is a jerky clunking when the spool is going down (shaft is going into the reel). This jerky clunking is very annoying and not something I would expect from a $600 reel. Additionally, I had a friend who services reels for a living open the reel body and 1) there were water droplets in the body of the reel 2) the plastic friction ring was frayed and required him to snip off the frayed piece and 3) it looks like the rotor cup is rubbing (scratch marks on the rotor cup). Keep in mind that I do not beat up the reel, skish etc. so this is not acceptable to me nor should it be to Penn.
Also, the bail does not always close automatically. The gentlemen I know who services reels mentioned that this is usually caused by the bail being bent out of shape. I have had the bail serviced previously but it still contines to happen (even though I baby the reel).
Besides the drag(which is flawless), I think the rest of the reel I own is a lemon. I am asking you folks at Penn to please replace the reel body with one that works as intended as I am tired of having the continuous problems I have experienced.
Please let me know how to proceed.