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New Paypal rule?

post #1 of 24
Thread Starter 
Hey guys, am I the only one who received this email? Sorry if I'm late on this....

"We're writing to let you know about a change to your PayPal account.Starting 9/15/2011, money from payments you receive will be placed in a pending balance for up to 21 days. By doing this, we're making sure that there's enough money in your account to cover potential refunds or claims.Even though you can't access the money right away, please ship orders quickly and communicate with your customers. After 21 days, you can withdraw money from each payment as long as the customer hasn't filed a dispute, chargeback, claim, return, or reversal.

The money may be available sooner if:
We can confirm that the item was delivered.
Your buyer leaves positive feedback. (Applies only to eBay items)

This change isn't necessarily permanent. We'll review your account every 35 days and re-evaluate if we should continue to hold your payments. If we decide to stop holding payments, we'll email you to let you know.
Why are my payments being held?We reviewed your account and determined that there's a relatively higher than average risk of future transaction issues (such as claims, or chargebacks, or payment reversals). We understand that it may be inconvenient to have your payments temporarily held but please know that we didn't make this decision lightly.

Before deciding to hold payments, we consider many factors. These factors include account and transaction activity, the rate of customer disputes, the type of business a seller runs, average delivery timeframes, customer satisfaction, performance and history.
Questions? Let us know. We understand you’d like to have immediate access to the money you receive and we’re here to answer your questions about this change to your account.

For more information and tips on what you can do to avoid having your future payments held, please see our Frequently Asked Questions. To speak to a Customer Service representative, log in to your PayPal account and click “Contact Us” at the bottom of any page.

Thanks,
PayPal"


I'm not too crazy about this new rule but I can see where they are coming from I guess.
post #2 of 24
Seems like pay-PAL ain't your PAL!!!! I used to sell high ticket items on ebay and gave it up for reasons such as that.Ebay makes money owning paypal and every extra second a bean counter can allow the company to hold funds is PROFIT!! Total conflict of interest the benefactor of monies also is the decision maker on YOUR MONEY mad.gif IMHO biggrin.gif Cheers Alan
post #3 of 24
Are you sure that new "rules" isn't only specifically for people that deem to be higher risk of having order fulfillment issues? It seems like it worded to a specific segment of PayPal users, no?
post #4 of 24
Thread Starter 
Quote:
Originally Posted by TimS View Post

Are you sure that new "rules" isn't only specifically for people that deem to be higher risk of having order fulfillment issues? It seems like it worded to a specific segment of PayPal users, no?

I guess I'm high risk because I do very little selling? Not really sure. I think I've received money a total of 4 times on paypal. I have never had any type of dispute or anything of that nature.
post #5 of 24
That might make you high risk in their eyes, I dunno smile.gif Was this sent to you, emailed to you? Where did you find this new rule...I wanna see if it's there for me icon25.gif
post #6 of 24
Thread Starter 
Quote:
Originally Posted by TimS View Post

That might make you high risk in their eyes, I dunno smile.gif Was this sent to you, emailed to you? Where did you find this new rule...I wanna see if it's there for me icon25.gif

I received the email yesterday at 11:38 pm from "service@paypal.com"...it was sent to my email that is linked to my paypal account. I sure hope I'm not the only one who got the email shakehead.gif
post #7 of 24
I doubt you are the only one who got it, but I know I didn't get it. icon25.gif Who knows, maybe I'll get it tomorrow...or maybe you are the only one wink.gif

TimS
post #8 of 24
Nope.. not me. I'll check my PayPal page to see if I missed something. Nope, no notifications like that at all. Did the notice ask you to log in through a link in the email? Did you?icon24.gif
post #9 of 24
Thread Starter 
Its legit because when I log into my paypal account there is a little notice bar up top...here is what I pulled off of paypal's FAQ for it:

Who does this affect?
This typically affects sellers whose businesses or selling activities pose a higher than average risk of future transaction problems, such as potential refunds, disputes, claims or chargebacks. In deciding whether or not to hold funds in a pending balance, we review many account factors including transaction activity, the rate of customer disputes, the type of business a seller runs, average delivery time frames, customer satisfaction, performance and history. We understand that some experienced sellers may be affected. While history with PayPal is important, it's only one of many factors we consider.

Though we can't include every reason your account may have been affected here, here are some common reasons:

-You have limited history or selling activity with eBay and PayPal
-You have low Detailed Seller Ratings, negative Feedback or other indication of below-standard performance on eBay
-You have a high rate of customer refunds, disputes, claims or chargebacks
-You're selling in a high risk category or industry such as, but not limited to, tickets, travel, gift certificates, computers, consumer electronics, or cell phones
-Your business or selling activity is inconsistent. For example, you have a spike in selling activity, your average selling price changes, or you started selling in a new category without an established history in that category
-The account information you have provided is incomplete or inaccurate, or we're uncertain with the information you've provided
Your withdrawal activity has changed


I don't own a business so still not sure why I got this notification. I guess I fit in the limited history category.
post #10 of 24
Quote:
Originally Posted by Sea robin 51 View Post


I guess I'm high risk because I do very little selling? Not really sure. I think I've received money a total of 4 times on paypal. I have never had any type of dispute or anything of that nature.
Yup...
Sell more and perhaps that will change. They (Ebay and Paypal really have to resolve the way they handle "did not receive" claims. That's the one place where I have gotten stung. All the proof of shipping in the world camn't stop a refund if you can't prove the item reached the buyer. I've stopped shipping off shore for that reason. Oh well, it's still a pretty good marketplace and payment service.
post #11 of 24
I didn't get one either.


I kinda remember this coming up before and being posted here in this forum by somebody else.
post #12 of 24
I think you answered it yourself.......you said you have only sold like 4 items......then you posted the below from Paypal

Though we can't include every reason your account may have been affected here, here are some common reasons:

-You have limited history or selling activity with eBay and PayPal
post #13 of 24
nothing for me yet
post #14 of 24
Very common for Paypal to hold funds for accounts with minimal activities..........during the time of the Microsoft Bing Cashback many, many, accounts where used to take advantage of the 30-40%% back, and many, many of those accounts went bad.......it wasn't unusual to have 4-6 sellers a week flipping 1oz gold Eagles for 1k apiece, then WHAMMO, next week they dump 50K worth, and where gone, with Paypal left covering the losses. Since then, new accounts all go though a "probationary" period.
post #15 of 24
I did not receive the notice, but I've seen the practice on my account more than once, and before 9-15. Do not consider myself high risk (who does??) I've made lots of purchases via PayPal but sold less than a dozen items.........I was beginning to think this practice was universal.
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