Never been serviced. I bought it, and used it twice before I decided it was too small for me . . . Its been sitting in my closet for over a year (maybe two) now.
I honestly graded it a 9/10, then thought I'd give it an 8.5 just to be safe.
There are scratches on the reel stem (where it joins the rod - from mounting it).
Some scratches on the reel handle (very light). That's about it . . .