WARNING! Counterfeit Lifeproof cases
Posted August 23 2013 - 10:07 AM
Here is their response:
"Unfortunately, I have to inform you that the serial numbers you have provided belong to a counterfeit or fake case. Genuine LifeProof cases have two serial numbers inside that are unique to that case only. Our serial numbers are never repeated. We have received quite a few inquiries from customers with these exact serial numbers, which verifies that this case is a counterfeit.
Due to this ill-fated situation, we are unable to offer any warranty assistance. Without a genuine LifeProof case, there is no genuine LifeProof warranty. I apologize that you are experiencing this situation, but I would still like to assist you!
We ask that you contact the original seller of your product and request a refund. If at all possible, leave feedback with your seller and post a review, informing any other potential customers of your experience. This will ensure that the amount of counterfeit LifeProof products sold decreases and avoids additional purchases of simulated cases by other innocent customers. I hope this clarifies and answers any questions you may have regarding our inability to offer a replacement at this time.
We are doing all that we can to cease the sale of counterfeit products and your help is greatly appreciated! Please go to http://www.lifeproof...lifeproof-cases to report the place of purchase and seller that you got your case from.
We are committed to providing you and all of our customers with the highest standards of service in the industry. If you have questions, please don’t hesitate to call our “Customer Service Department” at 1-888-533-0735.
Thank you and have a great day!"
I am waiting to hear back from Wholesale Factory and will post an update. In the meantime, don't be fooled by a cheap sale price and check your current SN#s with Lifeproof!
Posted August 23 2013 - 10:42 AM
Posted August 23 2013 - 10:57 AM
Thanks for the warning and that's a bummer. It could have been worse, maybe water getting at your phone.
I was in the Apple store not long ago getting some help with with my vintage Macbook and the girl sitting next to me was having issues with her new IPhone. It turns out that she had bought a counterfeit IPhone. She had purchased it from Best Buy. The phone had fake serial numbers, and the metal sides of the phone were polished. I don't know how that ended, but the last I heard she was on her way to Best Buy.
Posted August 23 2013 - 11:24 AM
Posted August 23 2013 - 11:40 AM
Whats the name of this wholesale factory? I need to get one for my g4 and don't want to get ripped off.
Psst the Name of the place he bought it from is..............................................WHOLESALE FACTORY.
Posted August 23 2013 - 11:59 AM
Posted August 23 2013 - 12:44 PM
Posted August 23 2013 - 1:14 PM
Posted August 23 2013 - 1:17 PM
Am I the only one who finds it strange (or ironic) that, after telling you they would still like to assist you, the folks at lifeproof go on to tell you how you can assist them?
Ha, that's exactly what I thought. Of course the guy's going back to ask for a refund but to suggest the feedback and telling them where they bought it is only to help them.
I'll take God and guns, you can keep Obama.
Posted August 23 2013 - 1:27 PM
I picked up a fake Lifeproof case the other day for a Buy it Now price of 20 bucks. I gave it an underwater test before I put the phone in; it is completely waterproof. I still put it in my small waterproof pouch when I'm fishing, just for the convenience of hanging it around my neck and putting it into the front of whatever I'm fishing in.
Posted August 23 2013 - 3:32 PM
Posted August 23 2013 - 3:55 PM
Posted August 23 2013 - 4:02 PM
check the #s on the inside. You have to have two different numbers. good luck