LL Bean waders and serivce
Posted August 05 2006 - 7:49 PM
Well I have not been fishing since July 4th (and man is it killing me!!) and wont be going until september so I decided to have my waders fixed before the next time I go fishing.
I called LL Bean to ask what was the procedure to have my waders repaired. The person on the phone told me to send them in and we could look to see if they could be repaired. I asked if I could go to an outlet store and drop them off because it would probably be easier and they said sure. The person on the phone also said that I could return them then buy a new pair and if the waders were broken due to a faulty seal or a defect they would credit my card for the full purchase price. I was skeptical about that and since I was not fishing until September I thought it would be best to have them repaired as I did use the product and the leak may be because of the way I have used them.
Well today I was up in Nashua, NH and decided to bring my waders to the LL Bean outlet store and fill out the paper work to have my waders repaired. Well I get there and the person said that she has never sent in waders for a repair and called the manager over. The Manager comes over looks through a return book and there is an entry that says the waders are not repairable so I start to get grumpy because I will need to buy a new pair before the next time I go. I only had the waders for 1 year and it would suck to have to buy a new pair every year (I had my previous neoprene waders for 10 years but my belly has grown and the waders did not. I chose LL Bean because of the quality of the product and reviews from this site).
Well I was shocked to hear from the Manager that the waders are not repairable and I could return the waders for full credit to buy a new pair. I asked the manager if this was ok because I did use them and she said "The waders should have help up and not leaked in the time that you have used them".
What they did was give me a store credit for the $259.00 and then ordered the waders online for me because they did not carry any in the store. The manager did not ask me to enter any information on line but put me in touch with someone on the phone in Maine to finalize my order. All I had to do was tell them my name and where to ship the NEW pair of waders to. What was cool was that now the waders sell for $219 so they said they will send me a check for the difference and they waved the shipping.
Well I can tell you that I will NEVER and I mean NEVER buy another pair of waders from any other company because of the service LL Bean gave me.
Please if you are even in need of a new pair of waders please purchase them from LL Bean as they deserve you money.
Thank you LL Bean you have a customer forever!
Posted August 05 2006 - 8:12 PM
Posted August 05 2006 - 9:06 PM
Posted August 05 2006 - 10:02 PM
Posted August 06 2006 - 2:52 AM
I put a hole in my west branch waders last fall and they gave me a brand new pair!
Posted August 06 2006 - 2:00 PM
Posted August 06 2006 - 3:11 PM
On a side note, I also took the family and they had a free bluegrass band playing in front of the fishing store and we ended up having a great family day. LL has got my business from here on out.
Posted August 06 2006 - 7:59 PM
all you should have to do at the store is use the magic words "i'm not 100% satisfied" and they'll take care of you.
Haven't bought a thing from them or been to the store since they moved all the hunting & fishing equipment to it's own store.
The maine sportsman is no longer a value to bean's and they've let that message be loud & clear.
Coincidentally...cabelas is coming to scarborough, just 20 minutes from bean's
Posted August 08 2006 - 12:50 PM
Posted August 08 2006 - 1:08 PM
I now also have a pair of simms gore -tex, and they are awesome...highly reccomend them.
I have also had similar encounters with LL Bean. Full refunds, no questions asked...
Posted March 12 2007 - 12:50 PM
Posted March 12 2007 - 1:01 PM
Posted March 12 2007 - 2:36 PM
Posted March 12 2007 - 2:38 PM
i got the same waders, can't say a thing bad about them for about half the price of simms
if guys are interested in saving some money at ll bean, check the buy sell trade forum