My advice would be to go to the flagship store. Heard good stories about them lately. I would avoid Burlington, MA as they were pretty awful and wouldn't help one bit.
They are supposed to honor the 100% satisfaction guarantee for any older purchases, but if they think its pretty worn, they will tell you to get lost. This is after going to the store, emailing the ceo, calling customer service, and then waiting to hear back. As you can see, they basically told me to take a hike. One of the reasons I am going to take back everything I own to LLBean and take my business elsewhere.
We do stand behind our products, however, there are circumstances when we would not accept a return, such as if there is no proof of purchase or if the item is not covered by our guarantee due to one of the special conditions outlined at www.llbean.com/guarantee. Excessive wear is defined as significant wear that you wouldn't usually see in the course of using the product.
If you'd like to discuss your situation further, please call us at 800-341-4341.
I am sorry your experience at Burlington was less than satisfactory. We are one company, and our retail experts can better assess a product in hand than we are able to assess without seeing it firsthand.
Please feel free to call us at the above number if you wish to discuss this further. We appreciate you reaching out to us for further consideration, and we look forward to hearing from you again soon.
L.L.Bean Customer Service